Survey options Load unfinished survey Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. default 2025 USAID Customer Experience Survey Welcome to USAID's Customer Experience Survey (CXS)(formerly the Customer Service Survey) Confidentiality and Demographic Questions CXS data is anonymized and demographic data limited and masked to ensure the confidentiality of the respondents. The CXS team scrubs all comments and qualitative data for personally identifiable information prior to sharing comments with Operating Units (OUs)/functions. Privacy Notice The survey is administered by the Agency’s Performance Improvement Officer. The information provided will be used to improve the experience of USAID staff. The aggregated results of the survey, may be shared with the operating units listed in this survey. However, your individual responses will not be attributed or linked to you. Completion of this survey is voluntary. You may choose to respond to all or any of the questions. If you agree to participate, you may withdraw your participation in the survey at any time by simply exiting the survey. Your participation will help ensure adequate representation of your views in the final results and outcomes. Please do not enter any personally identifying information for yourself or others in your responses. If you have any questions about the survey, please contact the customer experience survey team at css@usaid.gov OMB CONTROL NUMBER: 0412-0630EXPIRATION DATE: 01/31/2026The agency is required to display the OMB Control Number and inform respondents of its legal significance in accordance with 5 C.F.R. §1320.5 (2024). Next Load unfinished survey Exit and clear survey Exit and clear survey Please confirm you want to clear your response?